[RPA_FAQ000038]I get an error message "Failed to load extension option" and cannot find the robot tab.

Q

I imported the application from the trial environment to the production environment and registered both the extension options and the license.

However, I get an error message saying "Failed to load extension option" and the robot tab does not show up

A

You will need to delete and re-download the RPA configuration file.

Please follow the steps below to see if the problem persists.

１．CurlRTEのシャットダウン

[Windows Start Menu]- Launch [Curl RTE]. After that

press [Shutdown] button from [Curl Control Panel].

２．RPA構成ファイル（拡張オプションフォルダ）の削除

[Specify file name and execute]-[Inpput following path and Enter]

　%LOCALAPPDATA%\Curl Corporation\Surge\celf\extensions

Delete「JP.SCSK.CELF.RPA」Folder that’s in the target enviroment folder

For the cloud version: cloud.celf.jp+443[Company ID]JP.SCSK.CELF.RPA

３．CELFの起動・ログイン

Launch CELF and login.

*Logging in will download the RPA configuration file.